Dear Sir/Madam,
It has come to our attention that a lot of your customers could not be with their loved ones before, during and after the festive period due to "aircraft fleet upgrade" been undertaken by your company as stated on your website!
As you can imagine, the loss (financial, emotional, physical, etc) to your customers is enormous and almost unquantifiable. In view of this, we were rather disappointed at the very cold and uncomfortable message posted on your website for the affected passengers.
As a result, ACTFAST - the diaspora response unit of arisenigeria have been approached by a number of your customers mostly residence abroad for advise on how to seek adequate compensation and contrite apology for the loss they have suffered in the process of doing business with you. They are keen to ensure that such must never happen to any Nigerian in future.
Therefore, ACTFAST is requesting that you immediately commence the process of transparently assessing the loss suffered by the affected customers and intimating us of your proposal to mitigate these losses. We have severally attempted to contact your corporate office by telephone and personal visits to no avail. We also noticed that despite the fact that your organisation do not have any arrangement in place for flying passengers to their destination, tickets were still been sold until recently!
We expect to hear from you within the next 24 hrs failing which we shallseek further instructions from the affected customers without further recourse to you.
Thank you very much
Bob Olukoya Esq
Head, ActFast Directorate
